Hosts: Melissa Lynn Oddo (deMelis Atelier & Stitched Collective) Matthew Banever (Bards Clothing)

Summary:

Today, we’re joined by Krista Lastrina, the owner of Lastrina Girls Bridal Salon, who shares her journey of building a successful, inclusive bridal business in the heart of Middletown, Connecticut. From her passion for making every bride feel their most beautiful to lessons learned in empathy and customer care, Krista’s story is one of resilience, creativity, and community. Whether you’re a bride-to-be, a fellow business owner, or just someone who loves a good entrepreneurial story, this episode has something for you.

Outfits:

Krista –

• Dress – Alexander McQueen
• Fox Wrap – Linda Richard

Melissa – 

• Pants – Stirrup Ralph Lauren
• Button Down – Bards
• Suspenders – American Apparel
• Flats – Jimmy Choo

Matt – 

• Wool Suit – Bards
• Button down – Bards
• Shoes – Magnanni Munk Strap

Key Topics Discussed:

• Leading with Empathy: Krista shares how putting yourself in the customer’s shoes and taking ownership can turn challenging situations into opportunities to build trust.
• Inclusivity in Action: The importance of size inclusivity and ensuring every bride, regardless of their size, can find a dress that makes them feel beautiful.
• The Power of Referrals: Why a trusted referral is the ultimate compliment and how Krista shows gratitude to those who send clients her way.

Takeaways:

• Empathy and Validation Matter: Acknowledge frustration, take ownership, and lay out clear expectations for resolution.
• Inclusivity is a Commitment: It’s not just a buzzword; it’s about ensuring every client feels seen and valued.
• Slow and Steady Wins the Race: Growth doesn’t have to be overnight; strategic, thoughtful progress leads to sustainable success.

Links:

• Lastrina Girls Bridal Shop – Family-owned salon showcasing designer wedding gowns & other special-occasion dresses & accessories.
• Alexander McQueen – Discover handbags and ready-to-wear for men and women from the house of Alexander McQueen.
• Linda Richards – Luxury Outerwear & Accessories
• Jimmy Choo – Make An Entrance To The New Season With Iconic Pumps, Sandals, and Sneakers. 
• Magnanni Shoes – Explore Magnanni’s handcrafted leather shoe designs and experience generations of passion and artisanal luxury.